Privacy Policy
Axis Applied Psychology (Layne Fletcher, ABN 93 137 893 212) is committed to protecting your privacy in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Health Privacy Principles under the Health Records and Information Privacy Act 2002 (NSW).
Information we collect:
This includes your name, date of birth, contact details, Medicare, NDIS or health fund details, referral information, presenting concerns, session notes, risk and safety information, and billing records.
How we collect it?
Directly from you, through intake forms and telehealth sessions, and where relevant from referring practitioners or Medicare and NDIS systems for the purpose of billing and claiming.
Why we collect it?
To provide psychological assessment and treatment
To process Medicare, NDIS, and private billing
To send appointment reminders and account correspondence
To meet legal and professional obligations, including those set by the Psychology Board of Australia.
How it's stored:
Your information is held in Halaxy, a practice management system used under a confidentiality agreement, with access restricted to your treating practitioner. We do not sell or use your information for marketing.
Disclosure:
We only share your information with your consent, for billing with Medicare, NDIS, or your health fund, with other treating practitioners where you've agreed to this, or where required by law, including mandatory reporting obligations or a court order. We do not send your personal information outside Australia.
Access and correction:
You can request access to or correction of your records at any time by contacting us using the details below.
How long we keep records?
Clinical records are retained for a minimum of seven years from your last contact with the practice, or until you turn 25 if the record was created while you were a minor, in line with health records requirements.
Complaints:
If you have concerns about how your information has been handled, contact us directly in the first instance. You can also raise a complaint with the Office of the Australian Information Commissioner, the NSW Information and Privacy Commission, or, for concerns about professional conduct, the Australian Health Practitioner Regulation Agency.
Contact
Updated as of September 2026